Privacy Policy

Last updated: October 29, 2025

At ShoppyLabs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services, visit our website, or interact with our Shopify app development solutions.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, business address)
• Account credentials (username, password, security questions)
• Payment information (billing address, payment method details)
• Communication preferences and marketing consent
• Project requirements and technical specifications

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information (operating system, device type)
• Website usage data (pages visited, time spent, click patterns)
• Referral sources and search terms
• Cookies and similar tracking technologies

1.3 Shopify Store Information

When you engage our Shopify app development services, we may collect:

• Store URL and configuration details
• Product catalog information (for app development purposes)
• Customer data (anonymized and aggregated for analytics)
• Store performance metrics and usage statistics
• API access tokens (with your explicit consent)

2. How We Use Your Information

2.1 Service Provision

• Develop and deliver custom Shopify applications
• Provide technical support and maintenance services
• Process payments and manage billing
• Communicate about project updates and deliverables
• Customize our services to meet your specific needs

2.2 Business Operations

• Improve our services and develop new features
• Conduct market research and analytics
• Ensure website security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Maintain business records and documentation

2.3 Marketing and Communications

• Send newsletters and promotional materials (with your consent)
• Notify you about new services and features
• Invite you to participate in surveys and feedback programs
• Provide educational content about Shopify development

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing and communication (Mailchimp, SendGrid)
• Analytics and website performance (Google Analytics, Hotjar)
• Cloud hosting and data storage (AWS, Google Cloud)
• Customer support and project management tools

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to:

• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate or prevent fraud or security issues
• Comply with legal processes or government requests

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted data storage and backup systems
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection best practices
• Incident response procedures for security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant security incidents as required by law.

5. Cookies and Tracking Technologies

5.1 Types of Cookies

Our website uses various types of cookies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used for targeted advertising and personalization
• Preference Cookies: Remember your settings and preferences

5.2 Third-Party Analytics

We use Google Analytics and other analytics tools to collect information about website usage. These services may use cookies and similar technologies to track your interactions with our website.

6. Third-Party Links

Our website may contain links to third-party websites, including Shopify's official resources, development tools, and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Data Retention

We retain your personal information for different periods depending on the purpose:

• Account Information: Until you delete your account or request deletion
• Project Data: 7 years after project completion (for legal and business purposes)
• Marketing Data: Until you unsubscribe or request removal
• Analytics Data: Up to 26 months (Google Analytics default)
• Legal Requirements: As required by applicable laws and regulations

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website
• Updating the "Last updated" date at the top of this policy

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance and Regulations

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - California, USA
• Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
• Privacy Act 1988 - Australia
• Other applicable local and international privacy laws

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.